Service Request

Please use the information below to clarify your support request:

Any information you may easily provide is likely to be helpful and will help expedite the process and get your issue into the right hands before we begin.

Is this on all networks with your device, is this on the corporate network, or is this at a remote location, like a hotel?
What type of device is it?
Are multiple users affected?
Where is the device located in your facility?
Is there any additional information you think may be helpful?
Is this affecting your network, and not isolated to a single device?
Do you know what type of wireless access points you have?
Has this issue occurred before?
Does the issue seem to occur at a particular time of day?
Does the issue seem to occur when a particular number of users are connected?
How many users are affected?
Do you have multiple locations? If so, which location is affected?
When was the issue first observed?
Has anything changed that may be a contributing factor?

Computer Sales & Services appreciates the opportunity to provide service to you. We require a minimum of one-hour labor for service during normal business hours which is Monday through Friday, between 8:00 a.m and 5:00 pm, excluding holidays. After hour and holiday service requires a minimum two hours labor at 1.5X’s our normal labor rates.

If you have not done business with us within the last twelve months, we may require that the minimum labor above be paid prior to a technician being assigned or dispatched.

It is the policy of CSS to process service calls on a “first-in / first-out” basis. However, CSS customers that are covered under one of our maintenance plans will take priority. We may put issues that affect multiple users, or a critical business function ahead of single-user and non-critical issues at our discretion.